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Today’s global economy demands that organizations create enterprise-wide business process outsourcing strategies. The industry landscape is shifting continuously and businesses are working in a climate of increased competition. Business process outsourcing (BPO) is quickly emerging as a key to becoming a high-performing organization. BPO is nowadays rapidly conquering the service oriented firms as well. Solution Technology Associates is a global leader in Continuous Improvement BPO. It's an outsourcing model that has the power to drive improvements in your business, year after year. We build a robust platform to deliver cost-savings, while positioning your processes for improved performance through the expert use of Six Sigma and re-engineering initiatives.

At Solution Technology Associates BPO is often divided into two categories: Back Office Outsourcing (BOO), which includes internal business functions such as billing or purchasing, and Front Office Outsourcing (FOO), which includes customer-related services such as marketing or tech support. At Solution Technology Associates we provide- On-Shore, Near-Shore Support and Off-Shore Support.

From a PricewaterhouseCoopers survey An Indian call center

Global BPO Market by Industry
Industry Percentage (%)
Information Technology 43
Financial Services 17
Communication (Telecom) 16
Consumer Goods/ Services 15
Manufacturing 09

If you're thinking about a BPO solution, chances are you have one or more of the following needs:
  • You want to improve performance while increasing profitability.
  • You are looking to transform the way your business works.
  • As an organization, you want the lowest cost, best quality services.
  • You require efficient, effective administration to support business objectives across all our businesses and geographies.

Solution Technology Associates works with clients to:
  • Improve Competitive Positioning: Quick savings in short cycle times and cost.
  • Reduce costs through simplification and standardization
  • Increase productivity and service excellence to customers
  • Improve Performance: Automated manual processes and activities will result in increased productivity and reduced time to complete.
  • Enhance focus on business unit operations vs back office processing
  • Support new business process capabilities
  • Reduce costs through wage and labour arbitrage
  • Improve capability to integrate new business
  • Simple Governance Process: Organizations deal with only one vendor reducing administrative activity.

Solution Technology Associates offers the following BPO services:
  • Customer Contact Call Center Services
  • Finance and Accounting
  • Human Resources
  • Procurement Services
  • Insurance
  • Utilities